Returns and refunds
Legacy Art House Refund Policy
- Please review the sections to understand our policies on returns, refunds, damages, cancellations, and contact details.
Returns and Refunds
- We accept returns within 30 days of delivery. Items must be unused and in their original condition. Please contact us before returning any items.
Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. Provide photos and a description of the issue so we can assist you promptly.
Non-Refundable Items
- Certain items are non-refundable, including custom or personalized products, gift cards, and items marked as final sale.
Cancellation Policy
- Orders can be cancelled within 24 hours of purchase. After this period, we may not be able to process a cancellation if the item has already shipped.
Refund Processing
- Approved refunds will be processed to your original payment method within 5-10 business days after we receive and inspect the returned item.
Shipping Costs
- Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect. Original shipping fees are non-refundable.
Contact Information
- For any questions or to start a return, please contact us at info@legacyarthouse.com or use our contact form on the website.