Shipping and delivery
Shipping Policy
Welcome to Legacy Art House. Every piece of artwork is carefully prepared and packaged to ensure it arrives safely and beautifully. Please review our shipping policy below before placing your order.
Processing Time
All orders are processed within 3–7 business days unless otherwise stated. Custom, commissioned, or limited-edition artwork may require additional preparation time.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Domestic Shipping
We currently ship throughout the United States using trusted carriers such as USPS, UPS, and FedEx.
Estimated delivery times:
Standard Shipping: 3–7 business days
Expedited Shipping: 1–3 business days
Shipping rates are calculated at checkout based on package size, weight, and destination.
International Shipping
Legacy Art House proudly ships internationally to select countries.
International delivery times may vary between 7–21 business days depending on customs and local postal services.
Customers are responsible for:
Customs fees
Import taxes
Duties charged by their country
Legacy Art House is not responsible for delays caused by customs processing.
Artwork Packaging
Each artwork is professionally packaged with care to help protect against damage during transit. Larger canvas pieces and framed artwork may require signature confirmation upon delivery.
Tracking Orders
Once your order ships, a tracking number will be sent via email. Please allow up to 24 hours for tracking updates to appear.
Lost or Delayed Packages
Legacy Art House is not responsible for carrier delays, weather disruptions, or incorrect shipping information entered at checkout.
If your package appears lost, please contact the shipping carrier first. If additional assistance is needed, contact us at:
Email: support@legacyarthouse.com
Damaged Items
If your artwork arrives damaged:
Contact us within 48 hours of delivery
Include photos of:
The damaged artwork
Packaging materials
Shipping label
We will review the issue and work toward a replacement or resolution when applicable.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details. Orders returned due to incorrect addresses may require additional shipping charges for reshipment.
Local Pickup (Optional)
Local pickup may be available for select orders and events. Customers will be contacted directly if pickup is available.
Questions
For all shipping inquiries, please contact:
Legacy Art House
support@legacyarthouse.com
Thank you for supporting Legacy Art House — where creativity, culture, and legacy meet through art.